Privacy Policy

Privacy Policy 

Updated Jan 2026

INTRODUCTION

Bartlett & Co Property (“we”, “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.bartlettandco.com.au, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you to any changes by updating the “Last Updated” date above. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each change.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. By continuing to use the Site after a revised Privacy Policy has been posted, you are deemed to have been made aware of, to be subject to, and to have accepted the updated terms.

YOUR PRIVACY

At Bartlett & Co Property, we are committed to protecting your privacy as a user of our website and services. We use the information we collect about you to maximise the services we provide. We respect the privacy and confidentiality of all information provided and adhere to the Australian Privacy Principles. Please read our Privacy Policy carefully.

INFORMATION WE COLLECT FROM YOU

We only access the minimum permissions required to activate, enable, and run our website. You agree and acknowledge that your use of this website is at your own risk and that we are not liable for any loss or damage that may result from your use of the Site.

During your visits to our website or use of our services, we may obtain information about you including: name, company name, email address, telephone number, credit card details, billing address, geographic location, IP address, survey responses, support queries, blog comments, and social media handles (“Personal Data”).

Our services are not directed at persons under 18, and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided Personal Data, we will delete it as soon as possible. If you are a parent or guardian and believe your child has provided Personal Data without your consent, please contact us.

You may review, correct, update, or delete your Personal Data either by logging into your account to make changes or by contacting us directly.

HOW WE USE YOUR INFORMATION

Personally Identifiable Information

We use the information we collect to deliver our services to you, including:
• Communicating with you
• Providing technical support
• Notifying you of updates and offers
• Sharing useful content
• Measuring customer satisfaction
• Diagnosing issues
• Providing a personalised website experience

Marketing communications are only sent to you if you have subscribed or requested them. You may opt out at any time by unsubscribing or emailing us directly.

Non-Personally Identifiable Information

We use aggregated and anonymised data to improve our services, including:
• Administering our website
• Producing reports and analytics
• Advertising our services
• Identifying user needs
• Improving customer experience

Any information you choose to make public (e.g., comments, testimonials, posts) will be visible to others. If you remove this information, cached or archived versions may remain accessible.

STORAGE AND SECURITY OF YOUR INFORMATION

We will use all reasonable means to protect the confidentiality of your Personal Data while it is in our possession or control. All information received is stored on secure servers protected from unauthorised access. Credit card information is encrypted before transmission and is not stored on our servers.

To deliver our services, we may transfer information, including Personal Data, across borders for storage or processing in countries other than Australia. Such transfers will only occur where adequate privacy protections are in place.

We retain Personal Data only as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements.

If a data breach occurs and your Personal Data is compromised, we will notify you promptly in accordance with applicable laws.

COOKIES AND PIXELS

A cookie is a small file stored in your web browser that collects information about your browsing behaviour. Cookies help our website tailor its functionality to your needs. Cookies do not access information stored on your computer or any Personal Data.

Most browsers accept cookies automatically, but you may choose to disable them. This may limit your ability to use some features of our website.

Our website uses cookies to:
• Analyse traffic
• Provide social media sharing features
• Improve user experience
• Serve relevant ads through third-party services (Google Ads, Facebook Ads, etc.)

SHARING YOUR INFORMATION WITH THIRD PARTIES

We do not sell or trade your Personal Data.

Your Personal Data is only disclosed to third-party suppliers when required by law, for services you have purchased, for payment processing, or to protect our legal rights. Third-party providers must agree to comply with our privacy standards and applicable laws. They are prohibited from using your Personal Data for any purpose other than that for which it was provided.

DISCLOSURE OF YOUR INFORMATION

We may disclose your Personal Data if required to comply with legal obligations such as laws, regulations, court orders, subpoenas, or warrants. We may also disclose Personal Data to protect the rights, property, or safety of Bartlett & Co Property, our customers, or third parties.

In the event of a change of control in our business (by merger, sale, or transfer of assets), customer information — including Personal Data — may be transferred to the purchaser under a confidentiality agreement. We will only disclose Personal Data in good faith and where required under these circumstances.

LINKS TO OTHER WEBSITES

Our website may contain links to other sites. These links are provided for your convenience. Linking to third-party websites does not constitute endorsement or approval. We are not responsible for the privacy practices of external sites. We encourage users to read the privacy policies of any website that collects personal information.

This Privacy Policy applies solely to information collected by our Site.

CHANGE IN PRIVACY POLICY

We aim to keep our Privacy Policy current. We may modify it at any time, at our sole discretion, and updates are effective immediately upon posting on the website. Please review this policy periodically.

CONTACT US 

If you have any questions or concerns about this Privacy Policy or the handling of your Personal Data, please contact us via www.bartlettandcoproperty.com.au or our contact page.